Policies

PRODUCTION TIME

Each piece of jewelry is made to order with extraordinary care and attention to detail. Please allow up to 4-6 weeks (excluding holidays) for production. Please note that paying for expedited shipping does not mean that you will receive your goods the next day. 

Please allow 2 to 3 business days to process your candle order. As soon as it ships, you will receive a shipment notification email with a tracking number.

RETURNS & EXCHANGES

Unless otherwise stated, unworn jewelry may be exchanged for store credit within 10 days of receipt for a 10% restocking fee.

Olivia Mar does not issue refunds for any orders.

Olivia Mar does not issue refunds, store credit, or exchanges for custom jewelry.

To initiate a return, please email contact@oliviamar.com Please note that return shipping costs will be the client’s responsibility. Store credit will be available once the piece is returned and inspected.

CANCELLATIONS

At this time we do not accept order cancellations.