Shipping

Each piece of jewelry is handmade to order. Please allow up to 4-6 weeks (excluding holidays) for production. Please note that paying for expedited shipping does not mean that you will receive your jewelry the next day. 

Please allow 2 to 3 business days to process your candle order.

All order are shipped fully insured via UPS. Once shipped, you will receive a confirmation email with the tracking information.

All international orders are shipped fully insured via UPS. Once shipped, you will receive a confirmation email with the tracking information.

Additional duties and custom fees may be charged at time of delivery.

Policies

Unworn jewelry may be exchanged for store credit within 30 days of receipt.

Olivia Mar Jewelry does not issue refunds, store credit, or exchanges for custom jewelry.

Please note that return shipping costs will be the client’s responsibility.

At this time we do not accept order cancellations.

We guarantee against all defects of materials and craftsmanship of our jewelry, but it does not cover normal wear and tear, neglect, or accidental damage. Normal wear and tear would be considered scratches or dents in metals and softer stones, flattened or worn prongs, stone loss due to accidental damage, etc.

We recommend having your jewelry inspected every six months to a year to keep it in good condition.

Should repairs be needed, it is the client’s responsibility to ship and insure the piece(s);

Please be mindful that it is important to add fine jewelry to a homeowners, renters, or individual policy; this will protect against loss, damage, or theft of jewelry.

To preserve our warranty, only we can resize, modify, repair, or work on your jewelry.

We offer full-service repairs needed for your jewelry purchased with us. Fees vary depending on what is needed.

To preserve our warranty, only we can resize, modify, repair, or work on your jewelry.

We offer rezigin for all of our pieces. Please contact us for a quote and shipping instructions.

Resizing your piece at a local jeweler voids your warranty.

Details

We are delighted to offer the highest standards in design, materials and craftsmanship.

Over time, dust, pollution, and daily wear all conspire to cloud the brilliance of gemstones. The surface of gold jewelry can become dull. Timeworn prongs and clasps can result in the loss of a stone or an entire piece of jewelry. With proper care, you can preserve the beauty of your Olivia Mar jewelry for years to come.

Our solid gold jewelry only requires periodic cleaning and will not tarnish or corrode. Avoid exposing gold jewelry to bleach, which will cause discoloration and damage. Examine your jewelry on a regular basis to ensure that the settings are snug and the clasps and joinings are secure.

(Please note: in order to achieve the organic look of our Limited Edition Crystal Collection, a copper metal with a rose gold finish is used.) 

Take care to keep your gems dry and away from chemicals. Always protect your jewelry from impact against hard surfaces; even a diamond can chip if hit with enough force or at just the right angle. Many stones are very delicate and easily abraded. Be sure to avoid contact with abrasive surfaces. Extreme temperatures, perfumes, cosmetics, ultrasonic cleaning, and household chemicals can also damage jewelry.

We offer ring sizers that can be shipped directly to you.

No two raw gems are ever the same, varying in color, shape, transparency, and setting. Proving complete authenticity.

Yes, all of the gemstones and diamonds are ethically sourced and conflict-free.

We are committed to conserving natural resources. We only work with 100% recycled gold. Certified by SCS Global Services