Frequently Asked Questions

Shipping

Each piece of jewelry is made to order with extraordinary care and attention to detail. Please allow up to 4-6 weeks (excluding holidays) for production. Please note that paying for expedited shipping does not mean that you will receive your goods the next day. 

Please allow 2 to 3 business days to process your candle order. As soon as it ships, you will receive a shipment notification email with a tracking number.

All packages are shipped via UPS with a signature required upon delivery. Once shipped, you will receive a confirmation email with the tracking information.

Arrival time estimates do not include the time held in customs. If there is a stop in tracking progress, it usually means that it has arrived at customs and is being processed. This time varies based on your importing government's time to process. 

Additional duties and custom fees may be charged at delivery by the importing government. If you are unsure if your government charges customs fees, please contact them prior to ordering. 

The buyer is fully responsible for any and all duties, customs, or fees imposed when shipping internationally. All international delivery dates and times are estimated—they are not guaranteed.

Policies

Unless otherwise stated, unworn jewelry may be exchanged for store credit within 10 days of receipt for a 10% restocking fee.

Olivia Mar does not issue refunds for any orders.

Olivia Mar does not issue refunds, store credit, or exchanges for custom jewelry.

To initiate a return, please email contact@oliviamar.com Please note that return shipping costs will be the client’s responsibility. Store credit will be available once the piece is returned and inspected.

At this time we do not accept order cancellations.

All jewelry is covered by a 90-day limited warranty against any manufacturer's defects in material or workmanship. This warranty does not cover neglect, abuse, or normal wear and tear. If a stone is damaged or lost due to bent, damaged, or worn out prongs, we are not responsible for the replacement of the stone.

We are delighted to offer the highest standards in design, materials and craftsmanship. With proper care, you can preserve the beauty of your Olivia Mar jewelry for years to come. See our jewelry care page here.

To preserve our warranty, only we can resize, modify, repair, or work on your jewelry.

We offer all of the repairs needed for your jewelry purchased with us. Fees vary depending on what is needed. 

To preserve our warranty, only we can resize, modify, repair, or work on your jewelry.

Contact us here for a repair quote.

Please contact us here to have your ring resized.

Details

See our full jewelry care page here.

We offer ring sizers that can be shipped directly to you.

Yes, all of the gemstones and diamonds are ethically sourced and conflict-free.

No two gems are ever the same, varying in color, shape, transparency, and setting. Proving complete authenticity.

See our candle care page here.