Refund policy

RETURNS & EXCHANGES

Unless otherwise stated, unworn, non-custom jewelry may be exchanged for store credit within 10 days of the date of receipt. A 10% restocking fee will apply to all eligible exchanges.

Olivia Mar does not offer refunds under any circumstances.

Custom jewelry, including made-to-order, personalized, or altered pieces, is final sale and is not eligible for refunds, store credit, or exchange.

To initiate a return or exchange, customers must contact us through the designated contact method. All return shipping costs are the responsibility of the customer. Items must be returned in their original condition. Store credit will be issued only after the returned item has been received, inspected, and approved.

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ORDER CANCELLATIONS

Order cancellations are not accepted once an order has been placed. All sales are considered final upon confirmation of purchase.

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COMPLETION, PICKUP & ABANDONMENT POLICY

For custom or made-to-order pieces, customers will be notified when their order is complete and ready for pickup or shipment.

Completed items must be picked up or claimed within 90 days of notification of completion. If an item is not picked up, claimed, or otherwise arranged for delivery within this 90-day period, the item will be considered abandoned.

Abandoned items become the property of Olivia Mar and may be resold, repurposed, or otherwise disposed of at the company’s discretion. No refunds, credits, or replacements will be issued for abandoned items.

Customers are responsible for providing accurate and up-to-date contact information and for responding promptly to completion or pickup notices.

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POLICY CHANGES

All policies are subject to change at any time without prior notice. In the event of a dispute, the company reserves the right to make the final determination in accordance with applicable law.